Order Processing

All Xbeauty items are made to order through our production partner, Tapstitch. Processing time typically takes:

• 2-5 business days for apparel
• 3-7 business days during high-volume seasons

You will receive a confirmation email once your order is placed and another when your order ships.

 

Shipping Times

Estimated shipping times (after processing):

• USA: 5-10 business days
• Canada: 7-14 business days
• International: 10-20 business days

Shipping times may vary due to customs, carrier delays, or seasonal volume.

 

Tracking Information

Once your order ships, you will receive a tracking number. Tracking may take 24-58 hours to update.

 

Incorrect Address

If you entered the wrong address, contact us within 12 hours. After your order enters production, we cannot change the address.

If a package is returned due to an incorrect address, the customer is responsible for reshipment fees.

 

Customs & Import Fees

International orders may incur customs fees. These fees are the responsibility of the customer.

 

Delayed or Lost Packages

If your package is delayed or lost:

• Check tracking
• Contact the carrier
• Then contact us

We will assist with a one-time replacement at our discretion.